Garmin Edge 305 (warranty/replacement)
I just got off the phone with Garmin (after being on hold for about 45 minutes). See about two weeks before my great Almanzo 100 ride, the down arrow button stopped working. I debated weather or not to send it in for warranty, and decided that I'd continue using it till fall, as it still functioned correctly. The only real drawback was only having the up arrow button to use for menu selections.
But what would occasionally happen is after turning the unit on, I would hit the up arrow and the contrast and brightness menu would come up and go a tich darker. It did it yesterday, then again this morning. Then in attempting to see if there was any way at all to get it lighter, I darkened it all the way.
So while the unit itself works just fine, I can not see anything while riding. It will record my rides just fine so i can still download and anylyze using SportTracks. I just can't access any info during my ride.
The unit is still under warranty, but I really didn't want to be without a unit while it was being sent in for repair/replacement. So that's why I called.
After being on hold for about a trillion years, Shaun came on the phone and told me my options. Basicaly if I don't want to be without a unit, I pay up front the $99 out of warranty repair charge, they send me a unit, I send my broken unit to them with a special RMA number, and they credit me the $99. This seems pretty fair to me, so I started the process.
So while on the bike for the next couple days, I have to use the old fashioned, perceived exertion to guage worklevel, and keep to routes I know so that I don't stray out to far that I don't make it back at the times I'm supposed to be back. Once I get home I can still access all my workout data just fine.
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Monday 06/30/2008 | 12:16 pm
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