Garmin Edge 305 (warranty/replacement) cinq
Finally got my money back. But now I got a new issue. And it seems to be a pretty common one with Garmin Edge 305 users. Riding along and hitting a bump causes the unit to shut down. Sometimes if you catch it soon enough, you can turn it back on and restart the timer so you don't loose much ride data.
It's pretty irritating when it happens occasionally. But yesterday I went for a lunch ride, and in 1-hour it shut off 5 times. That's unacceptable.
So I'm contacting Garmin support again. This time through e-mail (contact form on thier site). Here's a copy of what I'm sending them.
I purchased a Garmin Edge 305 HR+cad in December of 2007. I love the amount of training data using the unit gives me.This has immensely help me to reach the best level of fitness I have in years. Thank you for making a product that finally gives athletes the ability to track complete individual ride performance. I have shared much of my training information with the world on my web site - ww2.rochesterflyers.com.
However, although I love the product for it's features and capabilities, I am less than satisfied with it's performance. Specifically with it's durability. In May an issue arose on my original, brand new - out of a sealed package unit, where the down arrow button ceased functionality. I knew I had a warranty on the unit, but hesitated returning it because I didn't want to loose any training data during the cycling season and other than the use of the down arrow, the unit worked fine.
I eventually contacted support and was able to get a replacement unit shipped to me (with a charge on my credit card till the defective unit was returned to you) while keeping use of the defective unit till it arrived. Shipping was fast and I received the replacement within 3 days, and I mailed the defective unit back a couple days later.
The replacement unit was a reconditioned one that seemed to work just fine. It took some time, and another call to support to finally receive the credit back for the charge on my credit card. I have also documented this experience on my web site, and receive quite a bit of traffic to those pages. In fact a Google search for "Garmin Edge Warranty" will return one of my posts as the first listing.
I have been using the replacement unit for about a month and a half now, and lately the unit has been shutting down on it's own. I first noticed it about 2 weeks ago when I rode over a rough expansion joint in the road. The road was one I have traveled on many times prior without any problem. Since then the unit has progressively gotten worse. Just yesterday, the unit shut down 5 times during a 1-hour road ride.
I am very disappointed about having to contact support again. I have researched the problem of shutting down and notice that it is a common problem for this unit to develop. This leads me to believe that it may be a poor design that I hope is being taken care of in new units, and new models.
Since my unit is still under warranty, I would like to get a replacement. However I do not want a reconditioned unit as I do not believe reconditioned units have this particular problem fixed. I also do not want my credit card charged while you are waiting for the defective unit shipped back. I am willing for you to charge me if you do not receive the unit within 30 days. I think this is fair, since the last time you charged me, there was a mix-up, where if I hadn't have called, no credit was to be issued.
Again, I do love the unit (when it stays on) and all functions and features of it. I use it almost everyday keeping track of all my training this year. Thank you for any help with this situation.
Now maybe - just maybe - they'll want to upgrade my unit to a 705 with an SRM/Dura-Ace wireless crank, so I can get real power information on my training rides. That would be awesome. One can hope right?
Seriously though, I just want a unit that work like it should. I don't want to be constantly looking at the unit to see that it hasn't shut itself off. Is that too much to ask?
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Wednesday 08/20/2008 | 11:27 am
Doug on Sunday 08/24/2008 | 08:58 am
I have an older Garmin Legend that does the same thing. I found that wedging the batteries in a bit tighter (folded piece of paper) eliminated the issue.
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